Hi-Tech Case Study

Enhanced Communication for a Seamless Supply Chain

Challenge: A large tech company with multiple purchasing departments led to poor internal communication and unnecessary logistics spending.

Solution: Through Mach 1’s unique 24/7/365 customer service approach, we were able to closely monitor and communicate the shipping needs of the client. Through communication of pending instructions and following-up through phone calls when instructions were not clear, we were able to avoid any inconvenience due to delays in communication. This prevented regular shipments becoming urgent shipments.

Over time, our team at Mach 1 became familiar with the client’s shipments, sometimes knowing more about their suppliers than they did. The result allowed the client to avoid stop line production and penalties.