In addition to disrupting your supply chain, the coronavirus pandemic may have confirmed that it is time to change freight forwarders. The logistics strategy that may have worked in the past is now leaving you frustrated and your business at risk. Shipping freight is proving to be more complicated and expensive than before the outbreak. Now, more than ever, it is imperative that you find a freight forwarder that will provide you the level of service you and your business deserve.

Frustrated Shippers Switch Freight Forwarders Amid COVID-19

Change Freight Forwarder

Changing logistics vendors is a serious decision, but the coronavirus pandemic may be making the decision for you. Shippers who use fly-by-night overseas freight forwarding companies and carrier services like UPS, Fedex and DHL are running into significant problems in this highly competitive and unpredictable market.

Beginning in January, Bill McDermott, Director of International Air Freight for Mach 1 Global Services, noticed a trend in shippers moving their business to Mach 1 Global after frustrating and unacceptable experiences with their logistics provider. “One client came to us after a bad experience with a large multinational integrator. They could not get any information about their shipment. This client’s freight was delayed with no explanation. We were able to use our relationships to get the client’s cargo on a flight and delivered.”

During this unprecedented time, clients need communication, customer service and tracking capabilities that carriers like UPS, DHL, Fedex or unreliable overseas freight forwarders are not able to provide. Frustrated business owners are realizing they need to make the transition and change freight forwarders quickly.

What To Look For When You Want To Change Freight Forwarders

  1. Excellent communication – Communication is likely one of the main reasons you are looking to change freight forwarders. You need someone who will work closely with you and keep you informed at every stage of your shipment. Mach 1 Global provides the unique service of daily personal emails or phone calls to keep their clients informed. If a problem arises, they get in front of it by communicating with their client and finding solutions. With the right freight forwarding partner, you should never wonder where your shipment is.

  2. Solution-oriented – You turn to a freight forwarder to help find the fastest and most cost-effective method of transporting your cargo. In the midst of the coronavirus, pricing and availability is fluctuating from day-to-day by as much as 30%. It is important to have a freight forwarder that understands your needs and can find creative solutions for your business. Mach 1 Global has helped clients navigate the impact of the coronavirus by exploring options they may not have considered and their current logistics provider never offered. Solutions like multimodal transportation and cost-effective expedited shipping strategies have helped save their clients valuable time and money.

  3. Excellent tracking capabilities – Technology has progressed to make tracking shipments easier than ever. Tracking technology helps to prevent cargo from getting lost and gives you peace of mind that it will reach its destination. In the chaos of the coronavirus, tracking shipments became more important than ever. Shippers found that some cheap freight forwarders do not always offer tracking options leading to stressful situations. Mach 1 Global provides their clients access to the latest tracking technology, accessible through their website offering up-to-date information about their shipment so they are always informed.

  4. Global network – Your international freight forwarder should have satellite offices and staff around the world to assist with your international freight shipment. Having knowledgeable representatives in the same country as your vendor is an extremely valuable resource, especially during the coronavirus pandemic. During the initial months of the pandemic, Mach 1 Global Services was able to use their office in China to gain real-time information on international air freight and ocean freight availability and pricing for their clients. They also rely on their Chinese staff to communicate with their client’s vendors in their native language to ensure each shipment goes smoothly without miscommunication.

  5. Experienced – During these unprecedented times, an experienced freight forwarder is more important than ever. Your freight forwarder should have solid industry relationships, knowledge of international shipping regulations and rules, and the ability to overcome any obstacle that may arise. With over three decades of experience as a freight forwarder, Mach 1 Global Services has the knowledge and relationships to transport your goods quickly and safely.

Mach 1 Global Services Can Help You Easily Change Freight Forwarders

Contact the experts at Mach 1 Global Services who can help you switch freight forwarders. With over 30 years of experience, Mach 1 Global Services is a freight forwarder that has the experience and industry relationships to guide clients through this unprecedented time.  To learn more about our various freight forwarding services, visit our pages on transportation services, warehousing services and supply chain services. To discuss your business’s needs call (800) 553-7774 or get a quote by clicking HERE.


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