Sep 01, 2009
Jamie Entzminger, Chief Executive Officer of Mach 1 Global Services, leads the daily activities of this $90 million domestic and international freight forwarding company, based in Tempe, Arizona. In her ten years at the company, she has impacted the organization by optimizing performance in key areas of marketing, sales, and operations.
As one of the largest privately held firms in the state of Arizona, Mach 1 has a client list that includes Coca-Cola, Sony, Ford Motor Company, Honeywell and General Motors.
In the current economic climate, however, Entzminger has found that one challenge facing her business is the increasing demand for slower and cheaper freight services. When the economy was stable, many companies preferred quick shipments–a Mach 1 specialty. But “we’re seeing a shift in our customers using time-critical services,” she said. “They’re now looking to options in lower levels of expedited services.”
Entzminger also said fewer of Mach 1’s clients are focusing their manufacturing operations in Asian markets and many are favoring “near-sourcing” instead.
The company has been a part of Entzminger’s life for as long as she can remember. Her parents founded Mach 1 in 1988, and since high school, Entzminger has held various jobs in the company, holding positions in administration and accounting. After graduating cum laude from Arizona State University’s W.P. Carey School of Business in 2006 with a degree in business administration, Entzminger went to work as director of marketing for Mach 1.
Entzminger said the key to her career path was gaining a solid understanding of the company’s inner workings. “You really need to immerse yourself in all aspects of the business. Don’t confine yourself,” she said.
Now, as CEO, she oversees its domestic and international operations.
Over the past couple of years, Entzminger has improved employee performance, maintained the highest standards of customer satisfaction, and “green-lighted” a capital improvement project to upgrade the company’s worldwide operating systems, enabling functional improvements that propelled Mach I toward attaining record revenues for 2008. Additionally, Entzminger has overseen the relaunch of the company’s website and corporate branding campaign.
Mach 1 Global Services is known for its ability to act almost as a travel agent for difficult-to-ship large items and specialty merchandise. Capitalizing on this
specialty within the industry, Entzminger worked with managers internally to create incentive programs that rewarded employees at every level of the organization for outstanding performance. She has been instrumental in developing employee reward programs that are as diverse as flying top producers to Asia for first-hand tours of the Chinese manufacturing plants, to encouraging key salespersons to ramp-up their personal sales volume by adding “one more” order to incoming orders placed by key customers.
These programs have resulted in increased sales growth for the year of more than $1 million dollars, even within industry sectors that are experiencing production lags.
State-of-the-Art Freight Management
Entzminger led the company’s strategic management team to invest significant capital into software upgrades that have given Mach 1 a state-of-the-art freight management system for international and domestic freight shipments. From any point in the process, Mach 1 is able to instantaneously track freight shipments in real time, providing total shipment visibility at all times.
Entzminger has been central in leading the Mach 1 Global Operations team in their adoption of stringent guidelines for environmental stewardship. Not only have they reduced paper billing and launched company-wide power conservation initiatives, they have reduced their consumption of diesel fuel in their trucking fleet by some 35,000 gallons over the previous year. In 2008, the company signed on as a partner in the prestigious U.S. EPA SmartWay program, and Entzminger anticipates this will save an additional 30% in resources over the next 3 years.
As Mach 1’s spokesperson and community liaison, and a steward for corporate-citizenship, Entzminger has overseen charitable programs that have included transporting blankets to third-world infants, sending recreational cargo to U.S. Iraqi troops, and sending school supplies to hurricane-torn areas in the Caribbean.
Entzminger is a member of the Women Presidents’ Organization and is active with Women Impacting Public Policy (WIPP), a Washington, D.C.-based, non-partisan advocacy group. As one of a handful of female CEO’s in the transportation industry, Entzminger, through WIPP, has sponsored the Elizabeth Dole Young Entrepreneurs Scholarship Program, which rewards young business owners. Through the Women’s Business Enterprise National Council, Mach 1 sponsored the Green Symposium, held in Scottsdale, Arizona, a summit that promotes best practices in areas of environmental stewardship for women business owners.
About Jamie Entzminger:
Jamie Entzminger, CEO, Mach 1 Global Services, Inc., is responsible for implementation of the organizational strategies, goals, policies, and growth-based initiatives within marketing and sales, with an emphasis on national accounts. Entzminger serves as leadership development counsel, community liaison, and corporate spokesperson. She divides her time between the Tempe headquarters and field offices in the U.S., Mexico, and Asia. Over the past decade, Entzminger has held management positions at Mach 1 in administration, operations, and accounting. She graduated cum laude with a B.S. in global business and strategic management from the W.P. Carey School of Business at Arizona State University.
About Mach I Global Services, Inc:
Mach 1 Global Services, Inc. is a domestic and international air cargo freight forwarder and logistical and supply chain solutions provider. Based in Tempe, AZ., they have 31 worldwide offices in major manufacturing regions of China, Mexico, and throughout the U.S. Established in 1988, Mach 1 is Arizona’s 31st largest privately held corporation with 185 employees and revenues of $90 million annually. For more information go to www.mach1global.com.
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