Across-the-Board Improvement

Challenge: In addition to missing end-of-quarter sales goals, receiving time was 24 to 48 hours and on-time order fulfillment was at just 75% of requirements. Specific challenges included a lack of inventory checks and balances in the put-away and pick process, which resulted in missed and crossed shipments; packages not packed to client specification; poor inventory management; and limited cross training.

Key Facts & Figures

  • 15-minute response time for AOG
  • 100% order fulfillment rate
  • 285 SKUs
  • Global coordination linking USA, Europe, and AP
  • 2,561,529 lbs. coordinated
  • 99.22% on-time service


  • Created strategic location in a clean, organized 5S warehouse with responsive material handlers
  • Installed experienced, knowledgeable customer service team
  • Shortened shipment cycle time
  • Improved inventory accuracy
  • Implemented asset recovery program to reduce return cost
  • Simplified inventory management to prepare for growth
  • Integrated order management and supply chain process

Other Industries

Ready to ship?

Get started with Mach 1 Global Services today!