Being a good shipper is easier than you think – when all else fails, good communication and planning will almost always turn around a problem shipment. Providing advance notice of changes, clear instructions and requirements for pick up times and equipment, and flexibility work to strengthen your relationship with your freight forwarder to mitigate any upcoming issues in your supply chain. As we embark on a holiday season followed immediately by a staggering peak season resplendent with congestion, rate hikes, and blanked sailings.


Freight Shipment Details Matter

When we review the initial request from the customer/shipper, we ask for the exact city/state and zip code, along with the weight of the shipment and the freight dimensions.  This allows us to choose the correct type of equipment needed.  We source dry vans, temperature-controlled reefers, flatbeds of many types, straight trucks, and more.  Do we need straps, load bars, or an e-tracking trailer?  Sharing this education and alternate solutions with the shipper has always created a win/win for both parties.  Though details may seem tedious at the moment, those same answers help us provide the best service, which is our highest goal always.


3 Tips For Good Shippers

These global issues touch every shipper when they occur. Even the best-laid plans can be complicated when a pandemic strikes, or we’re facing a manufacturing shutdown in China for a holiday. Even when there are worldwide issues, the following tips and tricks will give you the best start to help your freight forwarder keep your cargo moving safely and on time.

 Scheduling – Shipments work best when coordinated like a stately timepiece, each carton accounted for, appointments planned and adhered to, and no lines at the door. It’s pleasant wishful thinking, but it’s the goal of all parties to pick up your shipment with a minimum of waiting or delays. Precise scheduling on both sides and communication regarding the requirements of your location keep our drivers moving. Appointment only or first-come-first-serve options are equally useful so long as drivers are made aware in advance of where they need to be, when, and what amenities are available if they have to wait.  

Equipment – Knowing what you’ll need before we dispatch might seem like an easy call, but consider the shipment’s intricacies. Maybe you need to load a container at your facility? Do you need refrigerated services? Is a high-cube box required? Are you moving hazmat or non-hazmat that still requires a particular label? Perhaps your cargo needs an armed guard or oversized truck? While some of these questions might seem far beyond your freight, make sure you work with your forwarder to find the best equipment, as far in advance as possible to avoid shortages, to suit your shipment.

Documentation – Nowadays, your forwarder can do a lot of the documentation based on your information, but we’re still going to require some things straight from you. If you’re unclear about what documentation needs to accompany your freight, just ask. It’s that simple. Mach 1 moves many different commodities, and we’re happy to help you gather the information required for your shipment and point you to where you can find anything you might be missing. It’s much better to let us know upfront what you have and what might be missing than to try to scramble to fill in gaps before a flight or container.


Cargo Safety Is A Top Priority

Cargo securement plays a vital role for our shipper.  We require them to accept the loading responsibility for proper and safe transit.  That applies to our many Mach 1 loading docks and to direct shippers.  We avoid damages and claims by operating from this high standard. Mach 1 is laser-focused on safety, service, and sustained partnerships to advocate for our clients and prepare for industry situations that impact the global supply chain.  To learn more about how Mach 1 can help you with your shipments, call (800) 553-7774 or get a quote by clicking HERE.


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