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Key Facts & Figures

  • No damage-in-transit claims
  • Control Tower streamlined communications through life cycle of asset recovery
  • 100% on-time service
  • Eliminated gaps from pickup to EP
  • Customer experience scores positively enhanced

Solution

  • Created Control Tower for visibility, communication, pre-call site surveys, seamless communication with operations, customers and EP that ensured integrity of SLA
  • Established weekly operations meeting to preview future recoveries and review KPIs
  • Training program throughout the Mach 1 network extending to our partner network
  • Handheld scanners sent to all recoveries to create real-time inventory on recovery
Mach 1: Providing global reach with a local touch. Contact us today!